Terms & Conditions

Welcome to treatbox! treatbbox is a trading name of email experts ltd, a limited liability company registered in England and Wales under number 10245957. Our registered office is at 16 High Street, Saffron Walden, Essex CB10 1AX. Our VAT number is GB 245255804.


‘10% off your first order’

This promotion applies to your first order of any treatbox, whether that is personal or a Gift Subscription. New customers only. Items from the ‘shop’ such as seasonal or past boxes do not classify for 10% off.

To apply 10% off, at the checkout page, add discount code in ‘coupon or discount code’ box. 

10% off your first order is not applicable in conjunction with other offers or Gift Vouchers. Only one voucher or gift code can be used per purchase.

treatbox reserves the right to revoke any use of the ‘10% off your first order’ deal, if it is deemed to be a case of abuse or fraud.

Customer Referral Scheme

This ‘Customer Referral Scheme’ will give you a free treatbox when you refer at least three friends who then subscribe to a monthly treatbox plan. 

treatbox reserves the right to revoke any use of the ‘Customer Referral Scheme’ deal, if it is deemed to be a case of abuse or fraud.


Subscriptions and subscription management 

treatbox is a flexible subscription. You can cancel or skip a delivery at any time from your ‘My Account’ page.

You can change, add or remove addresses or card details from your account at any time from your ‘My Account’ page.

You can also change the type of box you want at the click of a button in the ‘My Account’ area, meaning you don’t have to unsubscribe and re-subscribe to get a chocolate box instead of a liquorice box next month! Any changes in prices will be altered there and then, meaning on the 5th of the month, you will be charged a (potentially) different price for the different box.

Your payment card will be charged on the 5th of each month after we send out your treatbox. We will send you a reminder email each month to confirm the box is on it’s way.

We try our best to give you a balanced selection in every box and make sure that every month the box contains a different mix from the last month.

We aim to keep our site updated with all new brands we partner with. However, please bear in mind that these partnerships are always changing, expanding and improving, so your box may be slightly different from the images or brands listed on our website.

Cancelling your subscription

We reserve the right to still use your email address for e-marketing and offers we think you may like after you cancel your subscription.

Your ‘Customer Referral Scheme’ unique URL will become null and void when you cancel your subscription. If you re-join the subscription, you will lose any previous discounts you received.


treatbox aims wherever possible to provide accurate and updated content on our website. Unfortunately, there may be occasional price changes, sold out goods and other unintentional errors on our website. We reserve the right not to be liable for these errors or changes. If it is not possible to supply all items from your order or there are any changes we think you should be aware of, we will contact you and offer an alternative or refund if necessary. 

If you have any questions regarding these Terms and Conditions, please contact us on [email protected]